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Mastering Forecasting with WFM Tools – Doug Casterton | #WFM #WorkforceManagement
Dive into a riveting discussion with Doug Casterton, ( @wewfm ) a celebrated leader in the workforce management (WFM) and customer care space, as we uncover the raw truths behind WFM tools and the often-misleading promises of vendors. With over 20 years of expertise, Doug has reshaped contact center operations globally, leveraging his passion ...
746 viewsJan 14, 2025
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