Call Center Agent Scripts: Do They Exist?
2:19
Call Center Agent Scripts: Do They Exist?
188.5K viewsJul 15, 2024
TikTokkwestyon
Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon
16:33
Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon
54.7K viewsJul 10, 2021
FacebookKwestyon
Common Mistakes Made by Call Center Agents and How to Avoid Them
3:43
Common Mistakes Made by Call Center Agents and How to Avoid Them
1.3M viewsMar 7, 2022
TikTokkwestyon
Don't Say This to Your Customers #customerservice #callcenter #bpo #customerexperience #customerserviceproblems #callhandling #callhandlingtip
1:58
Don't Say This to Your Customers #customerservice #callcenter #bpo #customerexperience #customerserviceproblems #callhandling #callhandlingtip
127.9K viewsMar 10, 2022
TikTokkwestyon
Replying to @kwestyon How to Ace a Call Center Final Interview Tip #2 Call center final interviews are not as easy as initial interviews! They're more selective and are rife with questions that can catch even the most seasoned job seekers off guard. In this video, I’ll share four solid tips to help newbies and experienced job seekers tackle tough follow-up questions, show confidence, and efficiently practice for final interviews. #callcenter #callcenterlife #onlinejobs #onlinejobsworkfromhome #b
0:44
Replying to @kwestyon How to Ace a Call Center Final Interview Tip #2 Call center final interviews are not as easy as initial interviews! They're more selective and are rife with questions that can catch even the most seasoned job seekers off guard. In this video, I’ll share four solid tips to help newbies and experienced job seekers tackle tough follow-up questions, show confidence, and efficiently practice for final interviews. #callcenter #callcenterlife #onlinejobs #onlinejobsworkfromhome #b
8.4K viewsOct 24, 2024
TikTokkwestyon
Improving Customer Interactions in Call Centers
1:36
Improving Customer Interactions in Call Centers
138.6K viewsApr 3, 2022
TikTokkwestyon
Effective Communication Tips for Customer Service Agents
1:37
Effective Communication Tips for Customer Service Agents
375.9K viewsApr 6, 2022
TikTokkwestyon
4:05
Mistake Number 3 That Call Center Agents Make #callcenter #callcenterlife #bpo #bpolife #philippines #workfromhome #workfromhomejobs #kwestyon #csr
77.5K viewsMar 9, 2022
TikTokkwestyon
4:32
AI vs High Complexity Call: Managing Upset Customers
31.6K views1 year ago
TikTokkwestyon
1:11
Effective Call Handling Tips for Improved Customer Experience
45.5K viewsMar 14, 2022
TikTokkwestyon
6:25
A medium complexity call is that sweet spot in the middle: it's not just a robotic, rule-based, repetitive interaction… but it’s also not a full-blown emotional rollercoaster either. Think of it like this — the customer may be a little frustrated or hopeful, but they’re still calm and cooperative. The issue is straightforward, but the tone requires finesse. In this video, watch how AI navigates that emotional nuance while still sticking to logic and procedure. This is where automation meets empa
147.7K views1 year ago
FacebookKwestyon
0:31
If a recruiter calls you at a bad time, say this. | Kwestyon
18.5K views11 months ago
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1:21
What is an Outbound Call & How to Improve their KPIs
Nov 16, 2023
ringcentral.com
39:31
If you're a beginner in the call center industry, here are the top 10 most common call center job interview questions with their sample answers. Whether you're a beginner or a veteran, these sample answers will help you. For each interview question, I've included a brief explanation along with 2-3 sample answers that apply to both applicants with or without experience. | Kwestyon
71.1K viewsJul 10, 2021
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5:06
Here's mistake number two that call center agents make when helping customers over the phone. | Kwestyon
163.6K viewsMar 7, 2022
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36:44
In this detailed billing mock call, you'll learn how to write a confirmation email, create internal notes, see an ACW (After-Call-Work) demo, how to put a customer on hold, when to confirm a customer's account, and most importantly, how to break a bad news to your customers. | Kwestyon
20.2K viewsJul 10, 2021
FacebookKwestyon
2:25
Because recruiters cannot see you, they rely fully on your voice to judge you. Make sure it's unforgettable. | Kwestyon
125.8K views11 months ago
FacebookKwestyon
4:33
High complexity calls are no joke. These are the ones where emotions run high — we’re talking upset, anxious, even crying customers. It’s not just about solving a problem; it’s about de-escalating, empathizing, and thinking on your feet. In this video, see how AI performs under pressure when the stakes are emotional and the script just isn’t enough. Is it ready for this level of human drama? | Kwestyon
11.3K views11 months ago
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How to Pass a Mock Call Test: It's Actually Simple!
Jul 26, 2020
kwestyon.com
3:31
They’re not yelling for fun. They’re yelling because they’ve been burned—again and again. Dave said he’d fix it. Kim promised a call. Paul? Let’s not even go there. This is the Escalator—the customer who’s been through it all and refuses to be brushed off one more time. Every new agent dreads this moment, but behind the frustration is a story worth hearing. | Kwestyon
1.4M views11 months ago
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0:19
Tip #1 for Acing Your Call Center Interview: Keep your answers short and concise. Interviewers don’t have all day—and rambling can cost you the job. Get to the point, show you can communicate clearly, and leave a strong impression fast. | Kwestyon
99.8K views11 months ago
FacebookKwestyon
4:57
It's hard enough to close a deal, handle an irate customer, or impress a job interviewer. Don't let annoying, unprofessional background noises make it even harder. Here's how to eliminate the distractions that plague your calls. Whether the noise is loud, continuous, or sudden, this will help you enjoy a worry-free call. AC-304 on Lazada: https://s.lazada.com.ph/s.mKUW3 AC-304 on TikTok Shop: https://www.tiktok.com/t/ZS2HwN5d6/ AC-204 Lazada: https://s.lazada.com.ph/s.mJcAN AC-204 TikTok Shop: h
682.9K viewsSep 17, 2024
FacebookKwestyon
1:51
It might be time to step out of your comfort zone and explore the city. Even if you return to your roots later on, that exposure opens up your world, builds your confidence, and gives you choices. Don't let fear or familiarity trap you. You owe it to yourself to see what else is out there. 🌆✨ | Kwestyon
19K views11 months ago
FacebookKwestyon
8:17
In this video, we break down a common scenario: a frustrated customer comparing your company to Amazon-level speed — and an agent who apologizes over and over, delivers a long “word salad,” and ends up making the situation worse. You’ll see how excessive apologies, process-heavy explanations, and reactive communication lead to more interruptions and more frustration. Then, we compare it with a stronger, assertive version of the same call — one that starts with the benefit, simplifies the explana
374.1K views5 months ago
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5:22
In this video, we look at a common mistake agents make: giving discounts too quickly just to avoid discomfort. You’ll hear a real mock call where a friendly customer casually hints about pricing — and the agent immediately offers credits even though the policy recommends exceptions only as a last resort. I walk you through what went wrong, why people-pleasing leads to unnecessary losses for the company, and how a more confident, value-focused response would’ve kept the interaction positive witho
44.2K views5 months ago
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1:45
Think reading is just for bookworms? Think again. In a call center, the ability to read between the lines—emails, tone, even scripts—can make or break your call. Reading sharpens your mind, builds empathy, and helps you understand people better—even the irate ones. | Kwestyon
7.3K views11 months ago
FacebookKwestyon
7:18
It's hard enough to close a deal, handle an irate customer, or impress a job interviewer. Don't let annoying, unprofessional background noises make it even harder. Here's how to eliminate the distractions that plague your calls. Whether the noise is loud, continuous, or sudden, this will help you enjoy a worry-free call. AC-304 on Lazada: https://s.lazada.com.ph/s.mKUW3 AC-304 on TikTok Shop: https://www.tiktok.com/t/ZS2HwN5d6/ AC-204 Lazada: https://s.lazada.com.ph/s.mJcAN AC-204 TikTok Shop: h
9.3K viewsSep 17, 2024
FacebookKwestyon
2:36
English is the language of trade. Learn it to work internationally | Kwestyon
75.5K views11 months ago
FacebookKwestyon
1:32
Here's what not to say in customer service, part 2. | Kwestyon
957.9K viewsMar 11, 2022
FacebookKwestyon
8:11
In this mock call, you will learn how to de-escalate a sup call (supervisor call) and handle a dead-end scenario with an irate customer. You will also learn how to confidently deliver a bad news to your customer and how important your tone of voice is. | Kwestyon
129K viewsJul 10, 2021
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