Meet Tonya, the Capital One employee who sent customer flowers
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I interviewed an ex-Capital One employee who was in senior management, and she told me that credit card companies create these reward programs in a way that incentivizes people to spend more than anticipated, trapping them in a vicious cycle of debt. Think about the math on this. For every dollar you spend (aka borrow), you’re hoping to get a 2% reward, with the very real risk of paying 22% interest. You play with snakes, you get bit. You play stupid games, you win stupid prizes. | George Kamel
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