Genesys Cloud’s WebRTC Media Helper is designed to allow you to successfully use WebRTC phones in a VDI environment without the need for fine tuning or additional VDI enhancements.

Genesys Cloud's WebRTC Media Helper enables using WebRTC phones in Virtual Desktop Infrastructure; administrators learn setup, agents use helper for calls in VDI.

WebRTC Media Helper allows WebRTC calls to occur independently, outside of a VDI session even though the Genesys Cloud interface operates within VDI. Therefore, using Genesys Cloud in a …

Genesys Cloud’s WebRTC Media Helper is designed to allow you to successfully use WebRTC phones in a VDI environment without the need for fine tuning and VDI technology.

Use the Genesys Cloud desktop app to run WebRTC Media Helper described in Genesys Cloud Resource Center.

You can enable the Require WebRTC Media Helper setting in the WebRTC base settings or a WebRTC phone setting. The Require WebRTC Media Helper setting appears in the Media section of the …

You can use WebRTC Media Helper in a Citrix environment through Citrix’s Browser Content Redirection feature. The Citrix Browser Content Redirection feature removes the need to log in to …

When a browser puts a tab in which WebRTC Media Helper is running to sleep, WebRTC Media Helper can lose its connection to the VDI environment. When that happens, WebRTC Media Helper will …

In the Phone Configuration section of the Phone tab, four expandable sections appear: General, Media, Network, and Custom. Each expandable section contains controls that customize the settings for the …

The WebRTC Media Helper client requires the same firewall access as the standard Genesys Cloud client to enable WebRTC communication with Genesys Cloud services.