Archana is President at Intercom, leading go-to-market strategy and the Sales, Marketing, Success, and Support teams. With over two decades of software industry experience, she previously served as …

Explore roles shaping the AI era of customer experience Want to find out more about Intercom? Read our Careers page

Drawing together the most valuable lessons that Intercom has learned thus far, this book offers tried and tested advice on how you should be thinking about business, growth and innovation.

Dec 8, 2025 · The Intercom Blog Articles and Podcasts on Customer Service, AI and Automation, Product, and more Product & Design AI & Automation Customer Service News & Updates The Ticket …

Archana leads Intercom’s go-to-market teams, including Sales, Marketing, Success, and Support. She previously held marketing leadership roles at Airtable and Atlassian, most recently as CMO at Airtable.

Our books, guides, and videos have helped thousands of your peers get better at their jobs. No fluff or sales pitches. Just quality information and insights.

Fin is the leading AI Agent for customer service delivering the highest quality answers and handling the most complex queries. Employ Fin on any helpdesk or the Intercom Suite today.

Jul 19, 2022 · From the moment researchers and data scientists join Intercom, we demonstrate what great looks like through clearly established career paths.

Here, Paul Adams, our SVP of Product, talks about how he’s seen Intercom grow and evolve for product people over time. If you wanna work here, this is a great place to start.

Jobs are tasks that are processed asynchronously by the Intercom system after being enqueued via the API. This allows for efficient handling of operations that may take time to complete, such as data …