I’m catching up with some email from my last column on the behavioral competency known as customer responsiveness. A recurring inquiry has to do with defining the subtle differences among similar ...

In a recent blog post, Select International discusses the importance of behavioral competencies when hiring in healthcare. Editor’s Note: This post originally appeared on Select International’s ...

Hospitals traditionally define competency in terms of credentials, academic reputation and training, but have begun to realize that poor performance is seldom due to clinical or technical inadequacies ...