Forbes contributors publish independent expert analyses and insights. author of Chained to the Desk in a Hybrid World: A Guide to Balance. Digital tools are meant to boost productivity. But what ...

We know that customer needs and preferences are constantly evolving and growing more complex by the day. That evolution is causing a ripple effect across partner ecosystems, creating a slew of ...

Minimizing friction in CX professionals’ daily work begins with using technology to reduce the number of repetitive tasks they must handle, the report contended. AI tools, whether powered by ...

A “patchwork of apps” in schools often leads to app fatigue, frustrating parents and educators who have to use multiple apps weekly, or even daily, according to new research from Cornerstone ...