Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Government’s operational response to the pandemic has finally set the stage for rethinking the civil service system. Federal employees have proven repeatedly over the years they are ready to respond ...

BOSTON (SHNS) – A bill is expected next week from the Joint Committee on Public Service proposing reforms to the state’s 140-year-old civil service law that governs how jobs at police, fire, and other ...

Reading the new white paper by the Cyberspace Solarium Commission, “Growing A Stronger Federal Cyber Workforce,” triggered memories of the 1976 movie Network when an aging TV anchorman tells the ...

After Gov. Jeff Landry earlier this month attempted to remove civil service protections for hundreds of engineers and attorneys across state government, a broader effort to give Louisiana elected ...