Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

With the year 2020 upon us and many service business leaders finalizing strategic plans and operating budgets, take a step back and take a quick inventory of initiatives. The 50/50 rule applies to ...

No one has ever accused the medical device industry of running ahead of the pack when it comes to implementing business transformation or adopting new approaches to business best practices. Given the ...

‘I’ve told Cisco: ‘you probably don’t hear this a lot, but you’ve just become the most agile solution in the market,’” one Cisco partner told CRN about Cisco Plus, the company’s consumption-based IT ...

Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...

On Thursday the U.S. Navy, Marine Corps, and Coast Guard—which have taken to calling themselves the Naval Service, singular—released a “Triservice Maritime Strategy” entitled Advantage at Sea. Let’s ...

If I had to choose a single word to describe what modern-day consumers want from brands, it would be convenience. Whether it's chatbots, interactive voice response (IVR) systems or FAQ pages, ...