As an executive in the business process outsourcing (BPO) industry, I have seen firsthand how outsourcing has helped businesses to scale up and operate more efficiently. However, with the advancements ...

What’s the next big thing in enterprise automation? If you ask the tech giants, it’s agents — driven by generative AI. There’s no universally accepted definition of agent, but these days the term is ...

Worldwide RPA sales to reach $2.9 billion in 2022, says Gartner Your email has been sent While down significantly over 2021’s numbers, sales of robotic process automation (RPA) software are projected ...

Robotic process automation (RPA) offers the promise of supporting complex and bespoke business processes, while not necessarily sacrificing the advantages of using a 'vanilla' version of a software ...