Performance Management (PM) comprises four fundamental ITIL-defined processes that build upon one another. Incident management is the foundation, with availability management above it, then capacity ...

Imagine a workplace where everyone takes ownership of their actions, meets deadlines consistently, and holds themselves accountable for delivering quality work. Such an environment fosters trust, ...

For companies, practicing good performance management leaves an open-door policy that can strengthen the relationship and communication between both employees and managers. Using tactics like having ...