While sharing economy platforms bring many unique benefits to customers, numerous mainstream and social media stories highlight repeated occurrences of extremely negative customer experience problems, ...

Survey results reveal similarities and differences in preferences across the generations at each stage of the customer journey VANCOUVER, British Columbia--(BUSINESS WIRE)-- A survey conducted by ...

Welcome to No Jitter's Number of the Month, where we dig deeper into the research and data that's shaping the communications technology industry. This month, we look at a report from Coveo which ...

Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

A new survey of 1,554 consumers worldwide about their recent chatbot experiences was released today. The respondents gave their chatbot experiences an average rating of 6.4/10 or 64%. 50% of consumers ...

Emplifi’s new report reveals how customer experience and social media engagement are driving brand loyalty in today’s competitive digital landscape. Emplifi's latest study reveals that customer ...

“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya Angelou). There is probably no other statement that expresses the ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--A survey conducted by TELUS International, a digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, ...