On Tuesday, July 19, Microsoft introduced the Microsoft Digital Contact Center Platform during its annual partner event, Microsoft Inspire. My thoughts here are based on reading the announcement blog ...
Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...
When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...
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