When Marshall Field opened his first department store in Chicago, he focused on one thing: customer success, or as he phrased it, "Give the lady what she wants." Nearly 200 years later, a business's ...

For decades, business success has been defined primarily by hard numbers: revenue growth, profit margin, shareholder returns. These metrics signal organizational health, drive investor confidence, and ...

Are you measuring the wrong metrics? Most law firms track marketing performance by looking at website traffic, social media engagement, and email open rates. But here’s the problem: while these ...

To unlock the full potential of AI and machine learning, understand the keys to model selection, optimization, monitoring, scaling, and metrics for success. Integrating and managing artificial ...

In the ever-evolving landscape of artificial intelligence (AI), the ability to accurately measure the success of AI applications is paramount. Whether you’re a business leveraging AI for managing ...

Dom Nicastro: Hey everybody. Dom Nicastro here, welcome to another edition of CMSWire TV. Beyond the Call. I am the editor-in-chief of CMSWire, and I’m joined by—let’s get this out of the way—Melissa, ...

At a town hall meeting Feb. 24, senior leaders provided an overview of planning, progress, metrics and next steps for UAB’s SUCCESS Initiative. A video of the meeting is now available. SUCCESS — which ...

Last week, I wrote about how and why network management is “cool again” based on a panel I moderated at Interop earlier this month. This week, I’m basing my column in part on another panel, as well as ...

What percentage of IT projects fail? At our recent SOA Executive Forum in New York, an attendee asked a group of panelists to estimate their success rate on projects; specifically, he wanted to know ...

Even if one or more of the usual metrics may work for you, they’re likely not the only metrics you should care about. As frustrating as it is to hear “It depends” when you need an answer, it’s far ...

In a recent coaching session, my client “John” rattled off his weekly achievements, almost as if I were checking boxes on a scorecard. When he finished, I asked, “Is your definition of success making ...