Burger King has been listening to customer complaints lately, and they're implementing a huge change at more than 1,200 American locations. Restaurant Brands International, the parent company of ...
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‘What's the craziest guest complaint you've had to handle?' Servers reveal what really happens behind the scenes
Every restaurant has its common complaints, such as food taking too long, steaks not being cooked properly, or drinks not being cold enough. However, it’s the unusual and unexpected complaints that ...
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What resilient brands do differently with social media backlash
By Cecil Ato Kwamena Dadzie & Favour EgbogunEvery brand with a social media presence has seen it: a frustrated customer, a public complaint, and a comment thread that grows uncomfortably long. What ...
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