Are you creating inclusive experiences for your customers? Many companies aren’t. For example, here’s a sampling of what Forrester heard when we evaluated typical approaches to collecting personal ...

You might realize it’s not inclusive language as you say it, and try to correct with a hesitant, “and gals,” which tends to make the intention moot and the moment awkward. Inclusive language can be ...

Forbes contributors publish independent expert analyses and insights. Simone E. Morris reports on inclusive leadership for the workplace. Oct 28, 2024, 11:51pm EDT Inclusive Meetings are the way ...

In this post, to communicate the contents of the policy and language shifts, we may use language that is harmful or upsetting for some readers. Do what is safe for your well-being, and know we are ...

Many people have intersecting identities and may choose not to share all of those identities in your communications. When possible, it is strongly recommended that you ask people how they prefer to be ...