Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...
The International Organization for Standardization established ISO 20000 to help service management groups. The ISO standards cover the complete life cycle of a service management system. The ...
We’re all familiar with best practices in IT: change management, incident tracking, a single-point-of-contact for users among many. We know using best practices is good IT management. Most CIOs have ...
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