A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...

There are many things a hotel can do that could potentially be classified as red flags: certain items not being cleaned (like hotel room phones), AC temperatures you can't control, sneaky resort fees, ...

Some hotels are experimenting with virtual check-ins, though many guests still prefer in-person service. Major hotel chains like Hilton, Hyatt, and Marriott offer mobile check-in options through their ...

Guest expectations in the hotel industry have changed faster than ever before. Travelers now expect more than clean rooms and ...