How did you become a guest relations manager? Indri Murtiandari: I have been in the front office operation for the past three years and have held many positions. I started as a front desk agent, and ...

Artificial intelligence may be the hospitality industry’s favourite buzzword right now. From predictive pricing to automated chatbots and digital concierges, technology is reshaping everything from ...

Guest relations officers working at the coalface of the hotel industry discuss how their jobs can make or break a guest’s experience. What originally attracted you to work in guest relations? Yvonne ...