When email started to gain widespread adoption 15 years ago, the idea of delivering account statements or status updates via email seemed absurd to the majority of consumers. Was it secure? Was it ...

Elizabeth Linos is a colleague of mine at the Kennedy School who has a great record of scholarly publications in leading academic journals in public administration and also an off-the-charts interest ...

Organizational communication addresses how information circulates among the employees of a company. Generally speaking, knowledge passes from one person to another within a corporation by one of two ...

For decades now, the trend in business is toward informality. We refer to bosses by their first names, casual Friday is also observed Monday through Thursday, and rigid rows of cubicles have been ...

The main categories of business communication are critical for performing basic operations and for effectively running and managing a business. Without effective communication processes and tools, ...

Forbes contributors publish independent expert analyses and insights. Edward Segal covers crisis-related news, topics, and issues. This article is more than 3 years old. The results of a new study ...