Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

The integration of AI in customer service isn’t about choosing between technology and humanity—it’s about using machine intelligence to strengthen human relationships. The Fast Company Executive Board ...

Scaling AI, fielding labor strikes, facilitating shipments during climate disasters—2024 has been anything but dull for business owners. Accordingly, they’ve had to fortify their customer service ...

SAN FRANCISCO & DÜSSELDORF, Germany--(BUSINESS WIRE)--Low prices. Lightning-fast customer service. Free shipping and returns. The giants of industry have raised customer expectations to new heights, ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Frequently executives within organizations encounter dilemmas when it comes to striking a balance between customer support costs and their associated expenses. Moreover, technology sector companies ...