Emergency dispatchers are the first point of contact during emergencies. They are not only the first people to receive reports of an emergency, but their response also enables law enforcement and ...

The aim of the new Police Priority Dispatch System, according to the department, is to "identify life-threatening situations and help prioritize calls for service." Here's what to know about this big ...

Calling 911 triggers one of the most important communication moments in daily life. Dispatchers need fast, clear information to send help without delay. Certain words can slow down the process or ...