Not reacting with anger can make even the worst situations more tolerable —and fixable. When our responses are caring and ...

Add Yahoo as a preferred source to see more of our stories on Google. While interacting with a challenging, toxic or negative person is a common experience, the exact definition of the descriptor ...

Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: Stop losing and ...

The turbulence started just as Erin opened her laptop. A founder-turned-podcast-host, she’d been traveling for weeks—sponsorship meetings, recordings, partner dinners. Now, somewhere over the Midwest, ...

In a prior blog, I offered pointers to cope with the discontented characters that we all encounter in offices, schools, families and social circles, in Keeping Spirits High When Others Drag Us Down. 1 ...

Each additional “hassler” in one’s life may add approximately nine months to biological age Researchers also claim that family members seem to have the most pronounced effects on aging, while marital ...

We have all met people who are so prickly and difficult that no one wants to handle them. But it has taken these contentious times to make this a common occurrence. Divisiveness makes normal ...

Ever had an exchange with someone in your circle that makes you feel like you sprouted a few more gray hairs? You might not be totally imagining it. Parenting: Grandparents Are Getting Older, On ...

I spent the majority of my high school and college years as a Market Research Interviewer — i.e., telephone survey girl. And now my husband is a Customer Relations Specialist in his company’s ...

Both in the office and in our personal lives, it is safe to assume that we will encounter difficult people. The key is to brace ourselves with easy-to-apply strategies so that we remain as calm and ...

Most of us have dealt with that person before, right? Someone we’d classify as “difficult.” Someone we don’t like to spend time with, or who makes us feel stressed. We all have at least one person in ...