Google Search Labs is testing a “Talk to a Live Representative” feature where it will “help you place the call, wait on hold, and then give you a call once a live representative is available.” When ...

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For busy consumers hoping to quickly resolve an issue through customer service, no seven words are likely to spark more dread. How long, exactly, are we excepted to suffer the indignity of terrible ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...