Octavio Marquez is president and CEO of Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop. From the “Golden Age” of bank branches—with marble floors, ornate ...

Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...

In a world where customer loyalty is increasingly rare, traditional banks face a critical challenge: a vast majority of customers are indifferent or outright dissatisfied with their current banking ...