The communications artificial intelligence wars continue unabated as every unified communications-as-a-service and contact center-as-a-service vendor loads its products with new capabilities to one-up ...
Cloud-based communications provider 8x8 launched a new offering called 8x8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center ...
Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types. A contact center enables customer service or sales teams to ...
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