In addition to asking workers how they feel about and use AI in the workplace generally, we asked a series of questions specifically about workplace use of AI chatbots – such as ChatGPT, Gemini or ...
OpenAI, the company behind ChatGPT, announced in April 2024 that it was testing sponsored content integrations in its business-focused offerings. Other startups in the AI industry are also designing ...
State and local governments are the primary point of contact for citizens seeking essential services, from renewing a driver’s license to paying a water bill or finding information on public transit.
Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...