Soon, all businesses will be able to use Meta’s AI to power live, 24/7 customer service that can interact with customers on behalf of businesses on Instagram, Facebook, and WhatsApp. Meta announced ...

SANDNES, Norway, April 16, 2024 /PRNewswire/ -- boost.ai, a leading conversational AI (CAI) solution provider, today announced the launch of Generative Action, the latest in a series of innovations to ...

Miyai.ai has launched a new AI conversational agent platform designed to help small and mid-sized businesses convert more website visitors into leads while automating customer support. The ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a global leader in customer engagement and BPO solutions, is revolutionizing customer service with AI-simulated training. Integrated into iQor’s Symphony ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. If you ask many business leaders what kind of outcomes they want for their customers, ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

Salesforce and Google have expanded their strategic partnership to provide businesses with greater flexibility in building and deploying AI-powered agents. The partnership empowers customers to ...

Vonage, a wholly owned subsidiary of Ericsson ERIC, recently joined Salesforce Inc’s CRM Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS ...

The survey identified the top five retail industry challenges: industry competition, inflation and high costs, rising customer acquisition costs, changing consumer behavior, and cost of returns. Also: ...

Starbucks (NASDAQ:SBUX) is rolling out a major hiring initiative to add at least one full-time assistant store manager at almost every company-operated location across the U.S. and Canada by the end ...