Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services (AWS) was certainly a late entrant into the CCaaS space. Early in the 2010s, Five9, Talkdesk and NICE were defining the space, but AWS had yet to raise its flag. In reality, Amazon ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

Amazon Web Services and Corpay have introduced new AI-powered tools aimed at improving efficiency in business operations and procurement. AWS launched Connect Decisions for supply chain optimization ...